What is Happening:
During the initial sync between Rapid Inventory and QuickBooks, you see the following error:
QBWC1039: There was a problem adding the application
Why this is happening
This error could be caused a number of things:
- During your initial sync, the QuickBooks company file is not opened by a user with admin rights.
- The company file has been moved from its original location, and you are attempting to reestablish the connection between QuickBooks and Rapid Inventory.
- Rapid Inventory was incorrectly removed from QuickBooks Web Connector.
If this is the first time you've attempted to sync QuickBooks and Rapid Inventory:
During the first sync process, QuickBooks must grant certain rights and accesses to Rapid Inventory and Web Connector. Administrator level access in QuickBooks is required to grant these rights. If you see this error during your initial sync attempt, the user who is logged into QuickBooks does not have admin rights. Please take the following steps:
- Log into QuickBooks using a username with admin rights
- Locate the file named "RapidInventoryCertificate.qwc" that you downloaded during your initial attempt to sync. It is likely in your "Downloads" folder
- Open the file named "RapidInventoryCertificate.qwc"
- Continue through the setup process as instructed on the Rapid Inventory website
If this is NOT the first time you've attempted to sync QuickBooks and Rapid Inventory:
You can correct this error by using the Intuit QBWC CP3 Tool. If you use this tool, please follow the directions provided by Intuit to prevent data loss or damage to your company file. You can download the tool from the Intuit support site here. In addition, the tool is attached at the end of this article, and you may download it directly from this page. Take the following steps to correct the error:
- Download the QBWC CP3Tool by clicking the attachment at the end of this article, or directly from the Intuit support site here.
- Double-click the QBWC_CP3Tool_Installer.exe file to install the tool.
- After the installation completes, select Launch the QBWC CP3Tool.
- Minimize the tool.
- If you haven't done so already, download the .qwc file for your application:
- In Rapid Inventory, you will find the QB (.qwc) file to download by clicking the Settings Icon then the Maintenance option. Go to "QB Web Connector File" and click the "Download File" button. A good place to save this file, is to the desktop of the computer you are going to load Web Connector on.)
- Open QuickBooks to the company file you are having trouble with. Ensure that you are logged in using a username with Admin rights.
- Make a backup copy of this company file. (The tool asks you to do this, so it is easier to do it first.)
- Bring the QBWC CP3Tool back up on the screen by clicking it in the Taskbar.
- Click Select File (in this tool) and locate the .qwc file you downloaded from Rapid Inventory.
- Click Remove Stamp (in this tool).
- When the Application Certificate appears (if it doesn't come up on top of the current programs you are running, minimize them and look for it), select the third option, Yes, always; allow access even if QuickBooks is not running
- Login as: (this login is created in QB and must have "Full Access". Recommend you create a User with Full Access just for Web Connector to use.) Select the user you created just for Web Connector, or select "Admin". , and then click Continue.
- In the Application Access Request window click Yes.
- On the access confirmation message, click Done.
- Click OK on the message asking you to make a backup, since you already did this in step 7.
- The QBWC CP3Tool will display a confirmation message if the owner ID was successfully removed.
- You may see the following error: "Could not start QuickBooks." The CP3 tool will then return the following message: "File ID not present in company file." If your QB company file is in fact open when you see this error, there may be a Windows problem preventing the tool from working properly. If you are using Windows Vista or Windows 7, you should turn off User Account Control (UAC). Additional information about turning off UAC can be found here.
- Close the QBWC CP3Tool.
- Install the .qwc file to the Web Connector:
- Open Web Connector and click Add Application.
- Go to the .qwc file downloaded from Rapid Inventory and open it.
- Enter your Web Connector password in the password field, hit TAB, and click Yes on the message to save the password. This password can be found in Warehouse Management under Settings>Maintenance next to the "New Password" button. It is not necessary to generate a new password. You can simply copy and paste the password into Web Connector.
The Web Connector is now ready to sync.
Please note: If you are unable to access the QBWC_CP3_Tool file linked below, you can also download it from the QuickBooks Support Site.